Increased Brand Identity Through Cutting Edge Customer Service

The customer experience when renting a car is critical when measuring the success of your company and exceptional customer service is crucial to maintain your loyal customers and gain new ones. Baseline expectations in customer service have grown due to more sophisticated customers and technological advances in the industry.

Workforce-Velocity allows managers to place, view and monitor orders based on operational needs making customer service and service speed a snap. With a complete automated view of customer and automobile information and access to real-time inventory and reservations information, supply and demand is met and pricing decisions are made instantly, driving up profit margins. 

Features include:

  • 24/7 order confirmation and placement.
  • Historical budget data to view previous order fulfillment.
  • Analyzed data for location profile to fluctuate schedules based on changes in operations.
  • Wireless electronic timekeeping to validate hours worked or moves made.
  • Electronic data to reconcile with billing and procurement platform.


Workforce-Velocity allows managers to place, view and monitor orders based on operational needs. 

 

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