Streamlining Operations To Increase Customer Loyalty

The gaming industry has emerged as an economic mainstay in many communities and plays an increasingly prominent role in state and regional economies.  Competition is fierce and drawing in more customers is the ultimate goal.  However, the primary challenge in gaming is ensuring that the customer experience in your establishment will turn your customer into a loyal one.  Hiring and motivating high quality employees that will perform at their best level of customer service and productivity will enhance the customer experience, increase customer loyalty and save costs. 
 
Workforce-Velocity’s gaming solution allows full automation of employee files and time and attendance will increase productivity, improve processes and enhance employee retention.  In addition, employee, customer and property security is significantly increased.  As a result, customer service thrives and customer experience is heightened.  Workforce-Velocity offers unmatched flexibility and nearly limitless customer configuration so our solution is not only specific to the gaming industry but can be tailored to suit the specific business needs for your property, however large or small your operation.
 
Workforce-Velocity will enhance the customer experience and improve employee customer service and productivity by:
 
  • Controlling labor costs by managing and automating time and attendance for a diverse employee base with easy payroll integration and increased compliance.
  • Developing a Workforce Management System specific to your needs utilizing the Workforce-Velocity Model to forecast labor needs based on gaming industry-specific drivers and consumer spending.
  • Assessing your site to identify outdated, cumbersome manual processes.
  • Analyzing location-specific volumes and trends to reposition your current labor force and optimize schedules increasing efficiencies.
  • Tracking talent and monitoring performance based on retail-specific key performance idicators to ensure top performers are rewarded.
  • Automating employee communication while lessening the need for manual forms of communication.
  • Increasing security based on unique badging and facial recognition technology.
 
 A Custom Fit Solution for the Gaming Industry
Workforce-Velocity is a leader in Workforce Management Systems Software and our proprietary technology provides back end data matrices to scrutinize historical data to create a Workforce Management System that is specific to not only your industry but also your site-specific location.
 
A Custom Fit for any Gaming Establishment 
Click here for more information on Gaming Facilities Management.
 
Contact Us
For more information on how Workforce-Velocity can be a critical force in your Gaming Workforce Management System solution, contact an Implementation Expert.  

 

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