Workforce-Velocity is committed to providing proactive, customer-centric support to ensure that our customers receive the maximum return on their Workforce-Velocity investment. Our goal is to deliver a customer support experience that provides accurate timely responsiveness, consistency, and quality, each time you interact with us. We do this by:

  • Listening to your questions and requests and addressing them in a timely manner.
  • Providing free, direct access to frequently asked questions and providing people who can answer those not so frequent questions.
  • Learning from your requests and applying them to future releases, documentation and support processes.
  • Providing industry best practices to help you optimize your business.
  • Allowing you to benefit from the multi-tenant SaaS delivery model where any issue resolution for any customer can also benefit you.


We offer three levels of support for your business to meet your budget and needs:

Features Basic Premier Dedicated
Support initial response time 2 bus days * 2 hrs 2 hrs
Online access to: online support, solutions, documentation, training
24/7 phone support  
Priority case routing  
Configuration   Review Set-up
Implementation Manager   Assigned Dedicated
Training On-line Remote On-site
Technical Support   Remote On-site
Future enhancements, releases, bug fixes
*Excluding holidays

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