Contact Support

Customer Support Portal Resources
Please talk with your Implementation Manager to determine which option is best for your company.

Our online support portal provides the latest information to help maximize your investment.  Your Implementation Manager will provide your login detailsto access our site.  On the site you will find access to:

Recent News
Check out the most recent new posted about Workforce-Velocity applications.

Search our support solutions database to find answers to questions similar to your.

Online Technical Support
Submit questions and requests via our built-in web support tool.

Online User Guide
Get access to on-line user documentation.

Online Tutorials
View on-line sessions covering system functionality.

Telephone Standard Business Hours
In the United States, dial 1-888-938-7670 to reach our Customer Support Hotline.  A customer support representative will repsond within normal business hours 8:00 a.m. - 5:00 p.m. Eastern Time, Monday-Friday, excluding state and federal holidays for customers on the Basic Support plan and a 24x7 reponse for customers on the Premier Support or Dedicated Support plans.  

Submit questions or requests to during normal business hours, 8:00 a.m. to 5:00 p.m. Eastern Time, Monday - Friday, excluding state and federal official holidays for customers on the Basic Support plan and 24x7 for cusomers on the Premier Support or Dedicated Support Plans.

World-wide Support Numbers

United States
106 E. Sixth Street
Austin, Texas 78701
Tel. +888.515.6061

United Kingdom
566 Chiswick High Road
Building 3, Chiswick Park
London W4 5YA
Tel. +44 (0) 20 3432 1047

South America
Av. Luiz Carlos Prestes 180
3 andar e Penthouse
Barra da Tijuca
Rio de Janeiro, Brazil 22775
Tel. +55 21 4042 0209

1 Raffles Place
Level 24
Singapore 048616
Tel. +65 3 1582168

4018 Jin Tian Road
Futian District; Level 26
Shenzen 518026
Tel. #86 (0) 755 3395 5888


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