We offer three levels of support for your business to meet your budget and needs. However, we also recognize the need for some of our clients to require a more customized application. From defining key configuration data to reports to integration with existing systems, our Implementation Support Services section are always available. Please see our Implementation Support Services section for more details.
| STANDARD SUPPORT |
PREMIUM SUPPORT |
DEDICATED SUPPORT |
Support
- Online case submission
- 8x5 phone support
- 2-bus. day response
- Training
- Access to online tutorials and technical and user documentation
- Online help site and knowledge base
|
Support
- Online case submission
- 24x7 phone suppor
- Priority case handling
- 2-hr. response
- Assigned Implementation Manager
- Data configuration review
Training
- Remote training
- Access to online tutorials and technical and user documentation
- Online help site and knowledge base
|
Support
- Online case submission
- 24x7 phone support Dedicated Implementation Manager
- Priority case handling
- 2-hr. response
- Data configuration set-up
Training
- Remote or on-site training
- Access to online tutorials and technical and user documentation
- Online hlep site and knowledge base
|