Dedicated Support Plan

In addtion to the support and training benefits from the Premier Support Plan, the Dedicated plan offers features that ensure a successful implementation.


  • A dedicated Implementation Manager that is directly accessible to answer your business needs
  • Dedicated support to help configure data in the application to maximize the effeciveness of your implementation
  • Unlimited online case submission through our Customer Support website
  • 24x7 phone support
  • Priority case routing and queing
  • 2-hr. day response to cases created online or via phone
  • Data configuration review to insure that data has been up to maximize your investment
  • Remote training session available to each user to have them utilizing the system quickly
  • Access to online help site and knowledge base via our Cusotmer Support website
  • Access to product enhancements, new releases and issue corrections 

This plan is available for an additional fee when purchased with the Workforce-Velocity application.  Implementation Manager travel expenses are not included.

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